Development of a decision tool for usability cost justification

Burchan Aydin, Mario G. Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Usability investment costs are easy to measure, yet the usability benefit estimations require many critical assumptions. Slight changes in these assumptions impact the economic analysis significantly. This paper provides preliminary work and implications on how a decision tool could be developed that would optimize the usability benefit assumptions. It incorporates Meta Analysis, regression analysis, goal programming optimization, simulation, quantile regression, and economic analysis to model cost justification of usability. The key results indicated significant positive correlation between sales and traffic rate, and error rate and task time. The outcome is a decision tool for usability investments.

Original languageEnglish
Title of host publicationIIE Annual Conference and Expo 2014
PublisherInstitute of Industrial Engineers
Pages2832-2838
Number of pages7
ISBN (Electronic)9780983762430
StatePublished - 2014
EventIIE Annual Conference and Expo 2014 - Montreal, Canada
Duration: May 31 2014Jun 3 2014

Publication series

NameIIE Annual Conference and Expo 2014

Conference

ConferenceIIE Annual Conference and Expo 2014
CountryCanada
CityMontreal
Period05/31/1406/3/14

Keywords

  • Cost justifying usability
  • Modeling usability benefit assumptions
  • Usability

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