Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study

Wiljeana J. Glover; Jennifer A. Farris; Eileen M. Van Aken; Toni L. Doolen

doi:10.1016/j.ijpe.2011.04.005

Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study

Wiljeana J. Glover, Jennifer A. Farris, Eileen M. Van Aken, Toni L. Doolen

Industrial Engineering

Research output: Contribution to journal › Article › peer-review

119 Scopus citations

Abstract

Kaizen events have been widely reported to produce positive change in business results and human resource outcomes. However, sustaining or improving upon the results of a Kaizen event over time can be difficult for many organizations and has received limited empirical research attention to date. This paper identifies the factors that most strongly influence the sustainability of work area employee attitudes and commitment to Kaizen events based on a field study of 65 events in eight manufacturing organizations. The findings also present guidelines for organizations and areas for future research.

Original language	English
Pages (from-to)	197-213
Number of pages	17
Journal	International Journal of Production Economics
Volume	132
Issue number	2
DOIs	https://doi.org/10.1016/j.ijpe.2011.04.005
State	Published - Aug 2011

Keywords

Lean production
Manufacturing companies
Performance improvement sustainability
Quality management
Teams

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title = "Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study",

abstract = "Kaizen events have been widely reported to produce positive change in business results and human resource outcomes. However, sustaining or improving upon the results of a Kaizen event over time can be difficult for many organizations and has received limited empirical research attention to date. This paper identifies the factors that most strongly influence the sustainability of work area employee attitudes and commitment to Kaizen events based on a field study of 65 events in eight manufacturing organizations. The findings also present guidelines for organizations and areas for future research.",

keywords = "Lean production, Manufacturing companies, Performance improvement sustainability, Quality management, Teams",

author = "Glover, {Wiljeana J.} and Farris, {Jennifer A.} and {Van Aken}, {Eileen M.} and Doolen, {Toni L.}",

note = "Funding Information: This research was supported by the National Science Foundation under Grant no. DMI-0451512 . We also gratefully acknowledge the Kaizen event team members, facilitators, and coordinators for their participation. Finally, we thank the two anonymous reviewers for their constructive and insightful feedback. ",

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AU - Van Aken, Eileen M.

AU - Doolen, Toni L.

N1 - Funding Information: This research was supported by the National Science Foundation under Grant no. DMI-0451512 . We also gratefully acknowledge the Kaizen event team members, facilitators, and coordinators for their participation. Finally, we thank the two anonymous reviewers for their constructive and insightful feedback.

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AB - Kaizen events have been widely reported to produce positive change in business results and human resource outcomes. However, sustaining or improving upon the results of a Kaizen event over time can be difficult for many organizations and has received limited empirical research attention to date. This paper identifies the factors that most strongly influence the sustainability of work area employee attitudes and commitment to Kaizen events based on a field study of 65 events in eight manufacturing organizations. The findings also present guidelines for organizations and areas for future research.

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KW - Manufacturing companies

KW - Performance improvement sustainability

KW - Quality management

KW - Teams

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Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study

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Keywords

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