Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study

Wiljeana J. Glover, Jennifer A. Farris, Eileen M. Van Aken, Toni L. Doolen

Research output: Contribution to journalArticlepeer-review

107 Scopus citations

Abstract

Kaizen events have been widely reported to produce positive change in business results and human resource outcomes. However, sustaining or improving upon the results of a Kaizen event over time can be difficult for many organizations and has received limited empirical research attention to date. This paper identifies the factors that most strongly influence the sustainability of work area employee attitudes and commitment to Kaizen events based on a field study of 65 events in eight manufacturing organizations. The findings also present guidelines for organizations and areas for future research.

Original languageEnglish
Pages (from-to)197-213
Number of pages17
JournalInternational Journal of Production Economics
Volume132
Issue number2
DOIs
StatePublished - Aug 2011

Keywords

  • Lean production
  • Manufacturing companies
  • Performance improvement sustainability
  • Quality management
  • Teams

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