Assessing College Students' Satisfaction with University Foodservice

Hak Seon Kim; Sang Mook Lee; Jingxue Jessica Yuan

doi:10.1080/15378020.2011.624048

Assessing College Students' Satisfaction with University Foodservice

Hak Seon Kim, Sang Mook Lee, Jingxue Jessica Yuan

Hospitality and Retail Management

Research output: Contribution to journal › Article › peer-review

10 Scopus citations

Abstract

This study aimed to provide the basic data and analysis to improve university foodservice satisfaction by comparing demographic characteristics in Seoul, Korea. The first survey (n = 600) found three factors: "food" (α = 0.92), "sanitation" (α = 0.80), and "service and amenity" (α = 0.63), which were identified by exploratory factor analysis and Cronbach's coefficient analysis. The college students' foodservice satisfaction model, including the three dimensions, were also supported by structural equation modeling from the second survey (n = 180). These results showed that the students were satisfied with the university foodservice offered at the cafeteria and were eager for the improvement of the quality of food factor.

Original language	English
Pages (from-to)	39-48
Number of pages	10
Journal	Journal of Foodservice Business Research
Volume	15
Issue number	1
DOIs	https://doi.org/10.1080/15378020.2011.624048
State	Published - Jan 2012

Keywords

Structural Education Modeling (SEM)
college students' satisfaction
university foodservice

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10.1080/15378020.2011.624048

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Assessing College Students' Satisfaction with University Foodservice

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