Assessing College Students' Satisfaction with University Foodservice

Hak Seon Kim, Sang Mook Lee, Jingxue Jessica Yuan

Research output: Contribution to journalArticlepeer-review

9 Scopus citations

Abstract

This study aimed to provide the basic data and analysis to improve university foodservice satisfaction by comparing demographic characteristics in Seoul, Korea. The first survey (n = 600) found three factors: "food" (α = 0.92), "sanitation" (α = 0.80), and "service and amenity" (α = 0.63), which were identified by exploratory factor analysis and Cronbach's coefficient analysis. The college students' foodservice satisfaction model, including the three dimensions, were also supported by structural equation modeling from the second survey (n = 180). These results showed that the students were satisfied with the university foodservice offered at the cafeteria and were eager for the improvement of the quality of food factor.

Original languageEnglish
Pages (from-to)39-48
Number of pages10
JournalJournal of Foodservice Business Research
Volume15
Issue number1
DOIs
StatePublished - Jan 2012

Keywords

  • Structural Education Modeling (SEM)
  • college students' satisfaction
  • university foodservice

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