TY - JOUR
T1 - Application discoverability and user satisfaction in mobile application stores
T2 - An environmental psychology perspective
AU - Song, Jaeki
AU - Kim, Junghwan
AU - Jones, Donald R.
AU - Baker, Jeff
AU - Chin, Wynne W.
PY - 2014/3
Y1 - 2014/3
N2 - In order to appeal to consumers, mobile application stores face the challenge of finding ways to achieve the seemingly conflicting goals of providing a large quantity of applications and simultaneously making the specific applications that users desire easy to discover. Drawing on environmental psychology, this paper reports a study investigating how quantity-related facilitators and environment-related facilitators are related to application discoverability, which in turn impacts user satisfaction with the application store. We find that quantity-related facilitators (perceived quantity-sufficiency, perceived quantity-overload, and information specificity of search) and environment-related facilitators (application store coherence and user-generated reviews) all influence application discoverability, which affects user satisfaction. These facilitators play a role in managing the conflicting goals in mobile application stores.
AB - In order to appeal to consumers, mobile application stores face the challenge of finding ways to achieve the seemingly conflicting goals of providing a large quantity of applications and simultaneously making the specific applications that users desire easy to discover. Drawing on environmental psychology, this paper reports a study investigating how quantity-related facilitators and environment-related facilitators are related to application discoverability, which in turn impacts user satisfaction with the application store. We find that quantity-related facilitators (perceived quantity-sufficiency, perceived quantity-overload, and information specificity of search) and environment-related facilitators (application store coherence and user-generated reviews) all influence application discoverability, which affects user satisfaction. These facilitators play a role in managing the conflicting goals in mobile application stores.
KW - Application discoverability
KW - E-commerce
KW - Environmental psychology
KW - M-commerce
KW - Mobile application store
KW - Partial Least Squares (PLS)
KW - Perceived quantity of applications
UR - http://www.scopus.com/inward/record.url?scp=84897638572&partnerID=8YFLogxK
U2 - 10.1016/j.dss.2013.10.004
DO - 10.1016/j.dss.2013.10.004
M3 - Article
AN - SCOPUS:84897638572
VL - 59
SP - 37
EP - 51
JO - Decision Support Systems
JF - Decision Support Systems
SN - 0167-9236
IS - 1
ER -