An investigation of cognitive antecedents to satisfaction using web-based decision support systems

Jaeki Song, Donald Jones, Naveen Gudigantala

Research output: Contribution to conferencePaperpeer-review

3 Scopus citations

Abstract

Web sites play a critical role in attracting customers. Many Web sites provide different functionalities to assist customers in decision-making. Despite the importance of different types of functionalities provided by Web sites, there is little knowledge about how Web customers' satisfaction is formulated using Web-based decision support systems (DSS). In this study, we develop a conceptual model for investigating cognitive antecedents to Web users' satisfaction in the context of Web-based DSS. The empirical examination of the research model indicates that perceived effectiveness is influenced by perceived accuracy and effort and, in turn, has a positive impact on satisfaction in using Web-based DSS. The implications of this study provide information to Web site designers and developers as to how a Web-based DSS needs to be implemented to enhance Web users' satisfaction.

Original languageEnglish
Pages711-724
Number of pages14
StatePublished - 2005
Event26th International Conference on Information Systems, ICIS 2005 - Las Vegas, NV, United States
Duration: Dec 11 2005Dec 14 2005

Conference

Conference26th International Conference on Information Systems, ICIS 2005
Country/TerritoryUnited States
CityLas Vegas, NV
Period12/11/0512/14/05

Keywords

  • Accuracy
  • Decision strategies
  • Effectiveness
  • Effort
  • Satisfaction
  • Web-based DSS

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