Abstract
Web sites play a critical role in attracting customers. Many Web sites provide different functionalities to assist customers in decision-making. Despite the importance of different types of functionalities provided by Web sites, there is little knowledge about how Web customers' satisfaction is formulated using Web-based decision support systems (DSS). In this study, we develop a conceptual model for investigating cognitive antecedents to Web users' satisfaction in the context of Web-based DSS. The empirical examination of the research model indicates that perceived effectiveness is influenced by perceived accuracy and effort and, in turn, has a positive impact on satisfaction in using Web-based DSS. The implications of this study provide information to Web site designers and developers as to how a Web-based DSS needs to be implemented to enhance Web users' satisfaction.
Original language | English |
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Pages | 711-724 |
Number of pages | 14 |
State | Published - 2005 |
Event | 26th International Conference on Information Systems, ICIS 2005 - Las Vegas, NV, United States Duration: Dec 11 2005 → Dec 14 2005 |
Conference
Conference | 26th International Conference on Information Systems, ICIS 2005 |
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Country | United States |
City | Las Vegas, NV |
Period | 12/11/05 → 12/14/05 |
Keywords
- Accuracy
- Decision strategies
- Effectiveness
- Effort
- Satisfaction
- Web-based DSS