An exploratory investigation of management accounting service quality dimensions using SERVQUAL and SERVPERF

Gary Fleischman, Eric N Johnson, Kenton B Walker

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationAn exploratory investigation of management accounting service quality dimensions using SERVQUAL and SERVPERF
PublisherEmerald Publishing Limited
Pages91–125
Volume29
StatePublished - 2017

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