An analysis on the prevention, appraisal, and failure model in COQ: Convergences and contradictions

Armando Elizondo-Noriega, David Güemes-Castorena, Mario G. Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Despite Joseph Juran's strong emphasis, the cost of quality (COQ) concept has not been adopted as a performance metric in many organizations with a quality management (QM) initiative in place. Several studies in the quality literature confirm that conclusion. There are some discussions in studies on the causes preventing the COQ construct to fully attain its potential adoption as a performance metric. These studies enumerate the myriad of causal issues but do not address those problems in both causes and their potential solutions. In this work, one of those causes is addressed via the comparison of how different authors recommend applying the prevention, appraisal, and failure model (PAF model) in COQ. Several common and different approaches to this problem can be observed. The lack of standardization is one of the many problems underlying the lack of adoption of COQ as a performance metric in QM applications. To solve the standardization problem, it is critical to jointly address the problem based on a multi-methodology framework as it is presented in different scientific fields to overcome the models' theoretical and practical limitations.

Original languageEnglish
Title of host publication67th Annual Conference and Expo of the Institute of Industrial Engineers 2017
EditorsHarriet B. Nembhard, Katie Coperich, Elizabeth Cudney
PublisherInstitute of Industrial Engineers
Pages758-763
Number of pages6
ISBN (Electronic)9780983762461
StatePublished - 2017
Event67th Annual Conference and Expo of the Institute of Industrial Engineers 2017 - Pittsburgh, United States
Duration: May 20 2017May 23 2017

Publication series

Name67th Annual Conference and Expo of the Institute of Industrial Engineers 2017

Conference

Conference67th Annual Conference and Expo of the Institute of Industrial Engineers 2017
CountryUnited States
CityPittsburgh
Period05/20/1705/23/17

Keywords

  • Cost of poor quality
  • Multi-methodology
  • PAF model

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    Elizondo-Noriega, A., Güemes-Castorena, D., & Beruvides, M. G. (2017). An analysis on the prevention, appraisal, and failure model in COQ: Convergences and contradictions. In H. B. Nembhard, K. Coperich, & E. Cudney (Eds.), 67th Annual Conference and Expo of the Institute of Industrial Engineers 2017 (pp. 758-763). (67th Annual Conference and Expo of the Institute of Industrial Engineers 2017). Institute of Industrial Engineers.