An American hotel expatriate's view on Chinese culture: Perspectives on cultural dimensions and managerial philosophies

Research output: Contribution to journalArticle

1 Scopus citations

Abstract

This study analyzes an American hotel expatriate's view on Chinese culture and proposes different perspectives on cultural dimensions (Hofstede, 1981; 2001), management philosophies (Baird, Lyles, & Wharton, 1990), and implications for diversity in the hospitality business. Data were collected through an in-depth interview with a key informant from the Chinese business culture within the hotel industry. Findings reveal that Chinese business culture is more focused on individual identity (i.e., who the person is) rather than organizational representativeness (i.e., what organization the person represents). Additionally, findings reveal Chinese business culture within the hotel industry focuses on the umbrella concept explaining "power distance" and bureaucratic behaviors (i.e., formality and rigidity) and influences toward a person's attitude. These findings provide a chance to extrapolate different aspects of the cultural dimensions and management philosophies within the evolving Chinese culture. They can also suggest pragmatic hospitality managerial implications such as updating specific manners and etiquette and abolishing stereotypes in interacting with Chinese customers and business partners.

Original languageEnglish
Pages (from-to)278-305
Number of pages28
Journale-Review of Tourism Research
Volume14
Issue number5-6
StatePublished - 2017

Keywords

  • American
  • China
  • Chinese
  • Culture
  • Hospitality business
  • Hotel
  • Managerial philosophies
  • Power distance
  • The United States

Fingerprint Dive into the research topics of 'An American hotel expatriate's view on Chinese culture: Perspectives on cultural dimensions and managerial philosophies'. Together they form a unique fingerprint.

  • Cite this