Adapting Uncertainty Reduction Theory for Crisis Communication: Guidelines for Technical Communicators

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

The central components of an interpersonal communication framework such as uncertainty reduction theory can be adapted to design and evaluate crisis communication addressing uncertainty between citizens needing access to services and organizations attempting to manage risk and ensure continuity of operations. Through a content analysis of organizational crisis communication during the COVID-19 pandemic, this article adapts uncertainty reduction theory as an applied, user-centered framework that can guide technical communicators in managing uncertainty during unprecedented crises.

Original languageEnglish
Pages (from-to)110-117
Number of pages8
JournalJournal of Business and Technical Communication
Volume35
Issue number1
DOIs
StatePublished - Jan 2021

Keywords

  • continuity of operations
  • pandemic
  • risk communication
  • technical communication

Fingerprint

Dive into the research topics of 'Adapting Uncertainty Reduction Theory for Crisis Communication: Guidelines for Technical Communicators'. Together they form a unique fingerprint.

Cite this