TY - JOUR
T1 - Adapting Uncertainty Reduction Theory for Crisis Communication
T2 - Guidelines for Technical Communicators
AU - Grace, Rob
AU - Tham, Jason Chew Kit
N1 - Publisher Copyright:
© The Author(s) 2020.
PY - 2021/1
Y1 - 2021/1
N2 - The central components of an interpersonal communication framework such as uncertainty reduction theory can be adapted to design and evaluate crisis communication addressing uncertainty between citizens needing access to services and organizations attempting to manage risk and ensure continuity of operations. Through a content analysis of organizational crisis communication during the COVID-19 pandemic, this article adapts uncertainty reduction theory as an applied, user-centered framework that can guide technical communicators in managing uncertainty during unprecedented crises.
AB - The central components of an interpersonal communication framework such as uncertainty reduction theory can be adapted to design and evaluate crisis communication addressing uncertainty between citizens needing access to services and organizations attempting to manage risk and ensure continuity of operations. Through a content analysis of organizational crisis communication during the COVID-19 pandemic, this article adapts uncertainty reduction theory as an applied, user-centered framework that can guide technical communicators in managing uncertainty during unprecedented crises.
KW - continuity of operations
KW - pandemic
KW - risk communication
KW - technical communication
UR - http://www.scopus.com/inward/record.url?scp=85091297414&partnerID=8YFLogxK
U2 - 10.1177/1050651920959188
DO - 10.1177/1050651920959188
M3 - Article
AN - SCOPUS:85091297414
SN - 1050-6519
VL - 35
SP - 110
EP - 117
JO - Journal of Business and Technical Communication
JF - Journal of Business and Technical Communication
IS - 1
ER -