Abstract
Some of the limitations and possibilities of the service quality model for academic libraries are discussed. The model was originally developed in a commerical environment and may require some adaptation to the noncommercial environment of the academic library. Various ways in which the model might be adapted are suggested.
Original language | English |
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Pages (from-to) | 359-369 |
Number of pages | 11 |
Journal | Journal of Academic Librarianship |
Volume | 23 |
Issue number | 5 |
DOIs | |
State | Published - Sep 1997 |