Adapting service quality concepts to academic libraries

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Some of the limitations and possibilities of the service quality model for academic libraries are discussed. The model was originally developed in a commerical environment and may require some adaptation to the noncommercial environment of the academic library. Various ways in which the model might be adapted are suggested.

Original languageEnglish
Pages (from-to)359-369
Number of pages11
JournalJournal of Academic Librarianship
Issue number5
StatePublished - Sep 1997

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