Abstract
Some of the limitations and possibilities of the service quality model for academic libraries are discussed. The model was originally developed in a commerical environment and may require some adaptation to the noncommercial environment of the academic library. Various ways in which the model might be adapted are suggested.
| Original language | English |
|---|---|
| Pages (from-to) | 359-369 |
| Number of pages | 11 |
| Journal | Journal of Academic Librarianship |
| Volume | 23 |
| Issue number | 5 |
| DOIs | |
| State | Published - Sep 1997 |