A study of emotional intelligence levels in hospitality industry professionals

Sheila A. Scott-Halsell, Shane C. Blum, Lynn Huffman

Research output: Contribution to journalArticlepeer-review

18 Scopus citations

Abstract

Little research has been conducted on emotional intelligence (EI) in the hospitality industry. Therefore, this study was designed to investigate the relationship between specific socio-demographic variables and the EI levels of hospitality industry professionals. Although few significant differences were found between the groups, the professionals in this study possess above average levels of EI, which may be indicative of their achievement and longevity in a service-based industry.

Original languageEnglish
Pages (from-to)135-152
Number of pages18
JournalJournal of Human Resources in Hospitality and Tourism
Volume7
Issue number2
DOIs
StatePublished - 2008

Keywords

  • Emotional intelligence
  • Hospitality industry
  • Service-based industry

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