A study of emotional intelligence levels in hospitality industry professionals

Sheila A. Scott-Halsell; Shane C. Blum; Lynn Huffman

doi:10.1080/15332840802156873

A study of emotional intelligence levels in hospitality industry professionals

Sheila A. Scott-Halsell, Shane C. Blum, Lynn Huffman

Hospitality and Retail Management

Research output: Contribution to journal › Article › peer-review

16 Scopus citations

Abstract

Little research has been conducted on emotional intelligence (EI) in the hospitality industry. Therefore, this study was designed to investigate the relationship between specific socio-demographic variables and the EI levels of hospitality industry professionals. Although few significant differences were found between the groups, the professionals in this study possess above average levels of EI, which may be indicative of their achievement and longevity in a service-based industry.

Original language	English
Pages (from-to)	135-152
Number of pages	18
Journal	Journal of Human Resources in Hospitality and Tourism
Volume	7
Issue number	2
DOIs	https://doi.org/10.1080/15332840802156873
State	Published - 2008

Keywords

Emotional intelligence
Hospitality industry
Service-based industry

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10.1080/15332840802156873

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