A software-Based lessons learned management system: Enhancing knowledge management in organizations

Brent Robertson, Mario G. Beruvides, Ben Daniel

Research output: Contribution to conferencePaper

1 Scopus citations

Abstract

Capturing, verifying, storing, and disseminating lessons learned and best practices is fundamental to an organization's knowledge management system. An effective knowledge management system can reduce costs and increase organizational effectiveness. This paper presents an enhanced software-based process for lessons learned. Enhancements to the generic lesson learned process includes peer reviews utilizing subject matter experts, incorporation of electronic communities of practice, provisions for pushing lessons learned to selected individuals for implementation, and the creation of implementation records that are attached to the lesson learned for future reference. Development is in an environment that permits measurement of almost all system-related activities including user patterns.

Original languageEnglish
Pages787-792
Number of pages6
StatePublished - 2008
EventIIE Annual Conference and Expo 2008 - Vancouver, BC, Canada
Duration: May 17 2008May 21 2008

Conference

ConferenceIIE Annual Conference and Expo 2008
CountryCanada
CityVancouver, BC
Period05/17/0805/21/08

Keywords

  • Knowledge dissemination
  • Knowledge management
  • Lessons learned
  • Software development
  • Tacit knowledge

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    Robertson, B., Beruvides, M. G., & Daniel, B. (2008). A software-Based lessons learned management system: Enhancing knowledge management in organizations. 787-792. Paper presented at IIE Annual Conference and Expo 2008, Vancouver, BC, Canada.