A software-Based lessons learned management system: Enhancing knowledge management in organizations

Capturing, verifying, storing, and disseminating lessons learned and best practices is fundamental to an organization's knowledge management system. An effective knowledge management system can reduce costs and increase organizational effectiveness. This paper presents an enhanced software-based process for lessons learned. Enhancements to the generic lesson learned process includes peer reviews utilizing subject matter experts, incorporation of electronic communities of practice, provisions for pushing lessons learned to selected individuals for implementation, and the creation of implementation records that are attached to the lesson learned for future reference. Development is in an environment that permits measurement of almost all system-related activities including user patterns.