A goal programming model for evaluating outsourcing partners on a global scale

James J. Hoffman, Erics Walden, Francisco Delgadillo, Ronald Bremer

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

2 Scopus citations

Abstract

A critical concern for firms that decide to outsource their information technology (IT) functions (or other operational functions for that matter) is the evaluation on a global scale of potential outsourcing partners. In order for outsourcing to be successful, corporations must identify outsourcing partners that offer a good fit with the firm's overall outsourcing strategy. Unfortunately, little has been written to aid corporations in making complex decisions involving the evaluation of potential outsourcing partners. This chapter presents a goal programming model that combines the concepts of global outsourcing, the management science technique of goal programming, and microcomputer technology to provide managers with a more effective and efficient method for evaluating potential IT outsourcing partners. The chapter extends the existing literature on outsourcing by applying a computer optimization model to outsourcing partner selection in a way that has not been done before.

Original languageEnglish
Title of host publicationOutsourcing Management Information Systems
PublisherIGI-Global
Pages283-298
Number of pages16
ISBN (Print)9781599041957
DOIs
StatePublished - 2006

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