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The analysis of emotional dissonance among frontline hospitality employees
McCool, B., Choi, D., O'Boyle, M. & Blum, S.
12/14/16 → …
Project: Research
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eLearning Course Design/Redesign Grant
Texas Tech University Worldwide eLearning-College or University
01/1/16 → …
Project: Research
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Not started
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Do they mean it on the inside? Experimental analyses of emotional dissonance among frontline hospitality employees facing customer incivility
O'Boyle, M., Blum, S., McCool, B. & Choi, D.
Project: Research