A Field Study of Hotel Gratuity Envelopes and Guests' Tipping Behavior: Do gratuity envelopes work for preferred floor guests?

Blum, S. (Speaker)

Activity: Talk or presentationOther

PeriodJul 1 2017Jul 31 2017
Held atAnnual International Council on Hotel, Restaurant, and Institutional Education Conference
Degree of RecognitionInternational